• IT Operations And Governance Suite
  • IT Operations Playbook
  • IT Operations Playbook
  • IT Operations Playbook
  • IT Operations Playbook
  • IT Operations Playbook
  • IT Operations Playbook
  • IT Governance Framework
  • IT Governance Framework
  • IT Governance Framework
  • IT Governance Framework
  • IT Governance Framework
  • ITSM Toolkit
  • ITSM Toolkit - Incident Management
  • ITSM Toolkit - Incident Management
  • ITSM Toolkit - Service Management
  • ITSM Toolkit - Change Management
  • ITSM Toolkit - Problem Management
1 19

IT Operations And Governance Suite

IT Operations And Governance Suite

$699.00 USD
$699.00 USD
Sale Sold out

✓ Start Now With Instant Download

✓ One Time Payment

✓ Unlimited Email and Chat Support
View full details

IT Operations & Governance Suite For Structured, Scalable & High-Performance IT Operations Across Organisations

The IT Operations & Governance Suite is a complete, enterprise-ready documentation system designed to help organisations and consultants implement, operate, and continuously improve structured IT operations and governance frameworks aligned with global best practices such as ISO/IEC 20000, ISO/IEC 27001, COBIT, and ITIL.

This suite is built for real operational control, audit defensibility, risk oversight, and executive governance - not generic IT policy bundles.

Every template is structured to support IT governance, operational excellence, service reliability, risk management, incident response, performance monitoring, and continual improvement.

Suitable For

Organisations & Internal IT Teams

  • Establishing structured IT governance and operational controls
  • Strengthening IT risk management and oversight
  • Formalising IT service and infrastructure processes
  • Preparing for internal, external, or certification audits
  • Improving uptime, performance, and accountability
  • Aligning IT with business strategy and regulatory expectations

Consultants, MSPs & Advisors

  • Delivering IT governance and operational improvement projects
  • Supporting digital transformation initiatives
  • Standardising IT documentation across clients
  • Reusing proven, implementation-ready templates
  • Accelerating operational maturity assessments

What This Suite Is

A complete IT Operations & Governance documentation framework covering:

  • IT governance structure and accountability
  • IT strategy alignment and performance management
  • Operational planning and service control
  • Incident, problem, and change governance
  • IT risk and compliance management
  • Asset, configuration, and vendor oversight
  • IT continuity and resilience planning
  • Monitoring, reporting, and continual improvement

All documents are structured around governance principles, operational discipline, and executive-level oversight expectations.

No software. No subscriptions. No vendor lock-in.

What You Get (Templates Included)

IT Operations Playbook

  1. Asset Management Process 
  2. Business Continuity Process 
  3. Configuration Management Process 
  4. Incident Management Process 
  5. Information Security Management Process 
  6. IT Change and Release Management Process
  7. IT Compliance Management Process 
  8. IT Contract Staff Process 
  9. IT Crisis Management Process 
  10. IT Delegation of Authority Process 
  11. IT Problem Management Process 
  12. IT Procurement Management Process 
  13. IT Project Management Process Playbook 
  14. IT Whistle Blower Process 
  15. Service Request Process 
  16. Software Development Process Playbook 
  17. System and Service Acquisition Process 

IT Governance Framework

  1. APO01 - IT Management Framework
  2. APO02 - IT Service Strategy Principles
  3. APO02 - IT Strategy Principles
  4. APO03 - Architectural Principles
  5. APO04 - Innovation Principles
  6. APO05 - Portfolio Principles
  7. APO06  - Budgeting Policy
  8. APO07 - Contract Staff Policy
  9. APO07 - Human Resources Policies
  10. APO09 - Service Level Agreement (SLA) Policy
  11. APO08 - Business-IT Relationship Management Policy
  12. APO10 - IT Procurement Policy
  13. APO10 - Third-Party IT Service Delivery Management Policy
  14. APO11 - Quality Management Policy
  15. APO12 - Fraud Risk Policy
  16. APO13 -  Information Security Policy
  17. APO14 - Data Cleansing Policy
  18. APO14 - Data Quality Assessment Policy
  19. APO14 - Data Management Policy
  20. APO14 - Privacy Policy
  21. BAI01 - Program-Project Management Policy
  22. BAI03 - Maintenance Policy
  23. BAI03 - Software Development Policy
  24. BAI03 - System and Service Acquisition Policy
  25. BAI04 - Availability Management Policy
  26. BAI04 - Crisis Management Policy
  27. BAI05 - Organizational Change Management Policy
  28. BAI06 - IT Change Management Policy
  29. BAI07 - IT Change Acceptance and Transitioning
  30. BAI08 - Knowledge Management Policy
  31. BAI09 - Asset Management Policy
  32. BAI09 - Intellectual Property Policy
  33. BAI10 - Configuration Management Policy
  34. BAI10 - Service level agreement (SLA) Policy
  35. DSS01 - Service Management Policy
  36. DSS02 - Incident Management Policy
  37. DSS02 - Service Request Fulfillment Policy
  38. DSS03 - Problem Resolution Policy
  39. DSS04 - Business Continuity Policy
  40. DSS06 - Business Controls Guidance
  41. Enterprise Architecture Principles - Development Options and Process
  42. Four Ps Description Governance Enablers & Tools
  43. EDM01 - Delegation of Authority Policy
  44. EDM01 - IT Governance Policy
  45. EDM02 - Delivery Execution Policy
  46. EDM03 - Enterprise Risk Policy
  47. EDM04 - Performance Measurement Policy
  48. EDM05 - Transparency Policy
  49. MEA01 - Self-Assessment Policy
  50. MEA01 - Whistle-Blower Policy
  51. MEA02 - Internal Control Policy
  52. MEA02 - Internal Control Self-Assessment Guidance
  53. MEA03 - Compliance Policy
  54. MEA04 - Assurance Guide
  55. MEA04 - Internal Audit Charter
  56. COBIT Process Policy Mapping
  57. COBIT-2019- Maturity Assessment
  58. COBIT Implementation Playbook

ITSM Templates

1. Asset Management

• Asset Management Checklist
• Asset Management Procedure
• IT Asset Management Best practices
• IT Asset Management Policy

2. Change Request Management

• Change Control Form
• Change Management Excel Template
• Change Management Plan Sample
• Change Management Process
• Change Request Form
• Change Request Template
• Generic Change Request Template
• IT Change Evaluation
• ITIL Change Request Template
• ITSM Change Management Process
• MOM For Change Advisory Board
• Project Change Log
• Project Change Log Template
• RACI For Emergency Change Management
• RACI Matrix For Normal Change Management
• Request for Change
• Request for Change form
• Software Change Request Example

3. Configuration Management Template

• Configuration Baseline Model
• Configuration Management plan template
• Configuration Management Policy
• Configuration Management Process
• Configuration Management RACI

4. DR Template

• DR Approach Document
• DR Asset Register
• DR Closure Report
• DR Comms Plan
• DR Implementation Plan Template
• DR Plan Template

5. Incident Management Template

• Checklist Incident Priority
• Incident Catalogue Template
• Incident Management Guide
• Incident Management Policy
• Incident Management Procedure
• Incident Management Process
• Incident Report
• Incident Report Excel Template
• Incident Report Templates
• Intern Incident Report
• IT Security Incident Report Template
• ITIL Incident Report Template
• Major Incident Report
• Major Incident Report Template
• PIR For Incident Closure
• Security Incident Management Process
• Structure Damage Incident Report
• Workplace Violence Report

6. IT Service Management

• Availability Report
• Availability Management
• CSI Plan Template
• CSI Register
• Customer Complaint Log
• Customer Complaint Report
• Design And Coordination
• IT Service Continuity Plan
• IT Service Level Requirements Template
• ITSCM Policy and Procedures
• ITSCM Report
• ITSM Dashboard
• Operational Level Agreement Template
• Service Catalog Template
• Service Catelogue Template
• Service Charter Template
• Service Delivery Status Report Template
• Service Level Agreement Policy
• Service Level Agreement Template
• Service Management Plan
• Service Portfolio KPI Dashboard
• Service Report Template
• Service Request Form
• Service Request Fullfillment Process
• Service Strategy Template
• Transition Planning and Support

7. ITSM 4 Templates

• General Management Practices
• Service Management Practices
• Technical Management Practices

8. Other ITSM Templates

• Access Management V1
• Access Management V2
• Application Portfolio Template
• Capacity Management Process
• Capacity Planning Template
• Daily Log Template
• Demand Management Process
• Event Management Process
• Facility Management Process
• ICT Financial Management process
• Implementation Excel Template
• Internal Audit Report
• ITSM dashboard
• ITSM Process Map
• Knowledge Management Process
• Organisational Structure
• Post Implementation Review Template
• Server Patch Management Process
• Training and Development Procedure

9. Problem Management Templates

• Major Problem Report Template
• Problem Record Template
• Major Problem Catalogue Template
• MOM Template for Problem Review
• Customer Complaint Log
• Known Error Record Template
• ITIL Problem Management

10. RACI Templates

• RACI For Accounting and Budgeting
• RACI For Availability Management
• RACI For Capacity Management
• RACI For Emergency Change Management
• RACI For Incident Management
• RACI For ITSM Roles and Responsibilities
• RACI For Problem Management
• RACI For Relationship Management
• RACI For Release and deployment Management
• RACI For Service Design and Transition
• RACI For Service Level management
• RACI For Service Management system
• RACI For Service Request Fulfillment
• RACI For Supplier Management
• RACI Matrix For Normal Change Management

11. Release Management Template

• Application Impact Heatmap
• Emergency RFC Form
• Implementation Issues Register
• Normal RFC Form
• Project Implementation Plan
• RACI Matrix For Release Management
• Release Calendar
• Release Checklist
• Release Management RACI
• Release Plan
• Release Post Implementation Review
• Release Risk Assessment Template
• Release Schedule Template
• Release Status Report Template

12. Security Management Template

  • Acceptable Use of Assets
  • Asset Management Policy
  • Backup and Recovery
  • Compliance Management
  • Cybersecurity Checklist
  • Disposal and destruction Policy
  • Information Transfer Policy
  • IT Asset Management Policy
  • Password Policy
  • Server Maintenance Checklist

13. Top 10 Project Management Templates

  • Agile Project Management Dashboard Template
  • Capacity Planning Excel Template
  • Employee Skills Matrix Excel Template
  • Master Excel Project Management
  • Multiple Project Status Report Template
  • Multiple Project Tracker Excel Template
  • One Page Project Manager Template
  • Project Charter PPT Template
  • Project Timeline PPT
  • Team Resource Plan Excel Template

Document Formats

  • Microsoft Word (DOCX)
  • Microsoft Excel (XLSX)
  • Microsoft PowerPoint (PPTX)

All templates are fully editable and immediately usable.

Who This Suite Is For

Organisations & In-House Teams

  • Formalising IT governance structures
  • Improving IT operational discipline
  • Reducing operational disruptions and downtime
  • Preparing for IT audits and board reporting
  • Aligning IT operations with enterprise risk management

Consultants, MSPs & Advisors

  • Delivering structured IT governance programs
  • Supporting enterprise IT transformation
  • Providing audit-ready operational documentation
  • Standardising IT frameworks across industries
  • Reusing proven governance templates

How to Use the IT Operations & Governance Suite

  1. Download the suite immediately after purchase
  2. Define IT governance scope and accountability structure
  3. Assess IT risks and operational gaps
  4. Implement structured IT processes and controls
  5. Establish monitoring, KPIs, and reporting
  6. Conduct internal IT governance reviews
  7. Perform executive management review
  8. Drive continual operational improvement

The suite supports end-to-end IT governance implementation and operational maturity enhancement.

Why This Suite Works

  • Designed by IT governance and operations professionals
  • Structured for executive-level oversight and operational control
  • Built for real audits, board reviews, and compliance demands
  • Practical, implementation-focused documentation
  • Fully editable and reusable across industries
  • No proprietary tools or platform dependency

Frequently Asked Questions

Is this suitable for IT audits and governance reviews?
Yes. It supports internal audits, board reporting, and regulatory oversight.

Can we customise the documents?
Yes. All templates are fully editable.

Does this align with recognised IT governance frameworks?
Yes. The structure aligns with industry best practices, including COBIT and ITIL principles.

Can consultants reuse this across clients?
The standard license is for internal use only.
If you plan to use the toolkit for client delivery, multiple engagements, or consultant-level work, the All-In-One Consultant Toolkit is required.

Is software included?
No. This is a structured documentation and governance suite - not a software platform.

Ready to Strengthen IT Governance & Operations with Confidence?